Refund & Return Policy
Your satisfaction is guaranteed. Explore our hassle-free 15-day return and exchange policy designed for complete peace of mind.
Guarantee Period: 15-Day Return Window
15-Day Return Guarantee
If you are not completely enchanted with your purchase, you may initiate a return or exchange within 15 days of delivery, provided the item meets our return standards.
01. Conditions for Eligible Returns
To qualify for a full refund or exchange, returned items must strictly satisfy the following criteria:
- Pristine Condition: Unworn, undamaged, unaltered, and free from perfume or cosmetic stains.
- Original Packaging: Returned inside the original luxury jewelry box, pouch, micro-fiber cloth, and outer box.
- Security Tags & Certificates: Security tags must remain attached and intact. Authenticity cards or diamond certificates must be included.
02. Non-Returnable & Custom Items
Due to custom craftsmanship and hygiene considerations, certain items are non-refundable:
Bespoke & Engraved Pieces
Custom-sized rings, personalized monograms, or custom-engraved jewelry.
Final Clearance / Altered Items
Items explicitly marked as Final Sale or pieces resized by an outside jeweler.
03. How to Initiate a Return
Returning a piece is effortless:
- Submit Request: Contact our Concierge at contact@nbjewarjewels.com or via your customer account dashboard with your Order ID.
- Insured Reverse Pickup: Our team will arrange a complimentary, reverse-insured courier pickup from your delivery address.
- Quality Inspection: Once received at our atelier, our master jewelers will inspect the item within 48 business hours.
04. Refund Processing & Timelines
Upon successful quality verification:
- Original Payment Method: Refunds are credited back to your original bank account, credit card, or UPI within 5–7 business days.
- Store Credit Option: You may elect to receive instant store credit with a 5% bonus gift value for your next purchase.
05. Damaged or Incorrect Deliveries
In the rare event that an item arrives damaged or incorrect, please notify us within 48 hours of delivery with an unboxing photograph/video. We will immediately dispatch a replacement at zero additional cost to you.
Need Assistance with a Return?
Our customer care concierges are ready to assist you right away.